1. Introduction
Welcome to TrialTime ("TrialTime," "we," "our," or "us").
TrialTime is a mobile and web-based platform designed to assist individuals participating in clinical research studies by providing study-related information, visit reminders, communication tools, milestone tracking, compensation tracking, and other research-related services.
We are committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the TrialTime application, website, and related services (collectively, the "Services").
By using TrialTime, you acknowledge that you have read and understand this Privacy Policy.
2. Information We Collect
A. Personal Information
We may collect:
B. Research-Related Information
Depending on your participation in a clinical research study, we may collect:
C. Device and Usage Information
We may automatically collect:
D. Location Information
If enabled by you, TrialTime may collect location information to:
Location sharing is optional and may be disabled through your device settings.
3. Protected Health Information (PHI)
Some information collected through TrialTime may constitute Protected Health Information ("PHI") under the Health Insurance Portability and Accountability Act ("HIPAA").
When TrialTime acts on behalf of a clinical research site, healthcare provider, sponsor, or other covered entity, PHI may be collected, stored, transmitted, and processed in accordance with applicable HIPAA requirements and applicable research regulations.
Your clinical research site or healthcare provider may provide you with a separate Notice of Privacy Practices that governs how your PHI is used and disclosed.
4. How We Use Information
We may use your information to:
5. Research Study Communications
TrialTime may send:
These communications may be delivered via:
You may opt out of certain communications, although some study-related communications may be necessary for participation.
6. Compensation and Payment Information
If your study provides participant compensation, TrialTime may collect information necessary to:
Payment processing may be handled by third-party payment providers. TrialTime does not store complete payment card numbers unless required and permitted by law.
7. Sharing and Disclosure of Information
We may share information with:
Clinical Research Sites
Research sites managing your participation in a study.
Study Sponsors
Pharmaceutical companies, biotechnology companies, medical device companies, contract research organizations (CROs), and study sponsors.
Service Providers
Trusted vendors who assist with:
Regulatory Authorities
When required by law, regulation, court order, subpoena, or governmental request.
Business Transfers
In connection with mergers, acquisitions, financing transactions, or sale of assets.
We do not sell your personal information.
8. HIPAA and Research Authorizations
Your participation in a clinical study may require separate informed consent forms, HIPAA authorizations, and privacy disclosures provided by your research site.
This Privacy Policy does not replace those documents.
Your research site or study sponsor may use your information according to the authorizations you sign during study enrollment.
9. California Privacy Rights
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and other applicable laws.
Subject to applicable exemptions for clinical research data and HIPAA-regulated information, you may have the right to:
To submit a privacy request, contact us using the information below.
10. Data Security
We implement administrative, technical, and physical safeguards designed to protect information from:
Security measures may include:
No system can guarantee absolute security.
11. Data Retention
We retain information for as long as necessary to:
Research-related information may be retained for periods required by applicable laws, regulations, IRB requirements, sponsors, and regulatory agencies.
12. Children's Privacy
TrialTime is not directed toward children under 13 unless participation is authorized through a parent, legal guardian, clinical research site, or approved research study.
When applicable, parental permission and legally required consent processes will be followed.
13. Third-Party Services
TrialTime may integrate with:
These third parties maintain their own privacy policies and practices.
14. International Users
If you access TrialTime from outside the United States, your information may be transferred to, processed, and stored in the United States or other jurisdictions where our service providers operate.
By using TrialTime, you consent to such transfers where permitted by law.
15. Your Choices
You may:
Certain study-related records may need to be retained despite account deletion requests.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be posted within the application and/or on our website. The updated version becomes effective upon posting unless otherwise stated.
17. Additional Information on Data Notice
· TrialTime is not providing medical care.
· Emergency situations should be directed to 911 or the participant's physician.
· Study participation is governed by the informed consent form signed with the research site.
· TrialTime acts as a technology platform supporting research sites and sponsors.
· Compensation tracking and virtual stipend cards are administered by participating research organizations and payment vendors.
18. Contact Information
For questions regarding this Privacy Policy, contact:
TrialTime Privacy Office
Company: TrialTime, Inc.
Address: 10225 Austin Drive, STE 202
Email: info@trialtimeapp.com
Phone: 619-660-9068
19. HIPAA Contact Information
For questions regarding Protected Health Information, HIPAA rights, or privacy concerns related to a clinical research study, please contact:
Privacy Officer
TrialTime, Inc.
Email: info@trialtimeapp.com
Phone: 619-660-9068
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